BRANDING. IT'S ONE of those words that just won’t seem to go away. And outside the advertising industry, it’s not a concept that’s very well understood in the media in Canada.
The old joke says that it takes whatever is the hot trend
two years to travel from the
United States to
Canada. But in the case of broadcast branding, it’s even
further behind. I would argue that the last truly successful Canadian broadcast brand that launched was
Muchmusic.
Part of the problem with branding successfully is that you
really have to know your audience – you have to have solid research, broken down and parsed
exactly, and then you have to
follow-through with programs – either self-produced or acquired – that almost selfishly and monomaniacly conform to that brand.
In Canada, where the norm is to buy programs and
spread’em across your broadcast outlets, shoving square pegs into round holes galore – the
dilution of the brand begins almost immediately. This is where you get
Alliance Atlantis (now
Canwest) jamming
CSI:NY and
NCIS reruns onto
History and calling it “
history programming.” When I worked at
SPACE, every month or two you’d have to shake your head at some kind of
moonshine movie or other inappropriate thing jammed onto the air because it was part of a movie package.
Bravo! (who, unlike its U.S. counterpart, didn’t take the savvy step of re-inventing itself as a
gay or gay friendly network) fell from running
“TV too good for TV” to any kind of crappy movie, so much so that you’d scratch your head and say, “
what am I watching?”The over-the-air broadcast channels don’t do any better, most of the time, for different reasons. Some are
ego-related, and some are
economic. Actually, most of the time there’s a combination of the two that come into play.
If you look at the U.S. networks, for all their current troubles, most of them have an
immediately recognizable brand. ABC has more shows that appeal to women. Most ABC shows have a high-female appeal.
CBS is the home of traditional, almost stodgy procedural cop shows, and
CSI. It’s no
wonder that
Flashpoint, despite scoring not-so-stellar American reviews, managed to score in its first few airings: it’s actually a
really great fit for CBS.
When the
WB morphed into the
CW, it lost most of the lustre of the former’s laser-sharp branding of shows designed to appeal to the American teen. And
NBC remains mired in the basement largely because its brand is diffuse: the channel that once-sported
“must see tv” came late to the reality game, and let its 90’s hit grow too long in the tooth without viable replacements. Same with
HBO.Shows, not Promos -- Make the Brand
Turn to cable and you see branding even more starkly, because they hang the identity on fewer shows.
Damages, Rescue Me, and
The Shield all scream
F/X – a channel that’s supposed to be not quite as anything-goes as HBO, and delivers programs that speak to that edginess
exactly. Then look at
USA – who have
perfected a formula of off-kilter light detective shows –
Monk, Burn Notice, and
Psych.
Then there's
TNT -- with female friendly tough detectives
Kyra Sedgwick (
The Closer) and
Holly Hunter (
Saving Grace).
The Closer's the biggest show on cable right now. It
MAKES TNT.
The
shows make the brand, and the
brand makes the
money.
But in Canada, for better or worse, the channels here
buy from lots of different sources – which means
lots of different brands.
CTV and
Global both have shows from all the U.S. networks, and in some cases, the cable channels too. That means that they try to hang their brand on ephemeral,
who gives a shit stuff like promos. (which help to define the channel, but not as much as shows.)
They fire off press releases quibbling over numbers because there really
isn’t too much to set them apart.There’s
way less data, too. At a Canadian network you don’t have the spooky drill down psychographic data on viewership that is commonplace at all the U.S. nets. There is the ratings information, which any journalist will tell you is information guarded like the
crown jewels, another difference between here and the USA, where the availability of ratings numbers is
downright promiscuous.There’s lots of games to play with ratings, and lots of reasons why you play them, too. Canadian numbers just don’t sound as impressive, first of all, because the country’s a tenth the size of the USA. Second, there’s often games played, like adding together the number watching on your channel, and –thanks to
simsub – the
U.S. channel too. (
This is why CBC will always lag behind the privates – they don’t get to add the people
watching on a whole other cable position into their numbers.)
Over the last couple weeks, I was collecting examples from newspapers talking about fashion, TV, music, advertising – all quotes by people explaining how the U.S. was way better at this branding thing than Canada is – but of course, I’ve lost the clippings.
D’oh.Nevertheless, from the inside – there really is not much of a comparison. It’s like calling the guy who took a
Cessna up with someone else handling the takeoff and landing calling himself a pilot when he’s sitting beside a
USAF Colonel who flies experimental black aircraft out of Nellis AFB in Nevada.What got me thinking about branding again in the last couple weeks were a few recent events. The first was the extraordinary emergence of
AMC over the last year as a new home for top-quality drama.
Mad Men and
Breaking Bad – just
two shows – have
erased the image of
AMC as that place that shows all the badly edited movies. That’s the power of what a signature program can do for you.
Two Audiences?
The second thing was the Emmy nominations.
John Doyle wrote about the growing split between the families of TV drama – the quality, small audience niche shows that gobble up nominations, critical acclaim, and loyal discerning viewers, and the networks, who increasingly seem to be retreating into
cheeseburger tv – which still pulls way more viewers, but in the end, is what it is.
Just as there are now two kinds of TV being made, there are two kinds of audience. There are those who watch CSI or Law & Order, and might watch Wipeout; and there are those who watch only Mad Men, The Shield, Damages and all those HBO dramas.
Though I think he's largely right, I shy away from the
us and
them of it all, because I think it plays into a very reductive view of TV. It's true that many of the large audience for Broadcast TV would never cross over to one of the more challenging cable dramas...but I'm not
sure that it goes the other way. I like to think that the number of people who will watch
Mad Men but not
CSI or
House, or whatever -- is small. They'd have to be terrible snobs, and I'm not sure the terrible snob demo is as big as, well...snobs think it is.
Just as the right wing Republicans don't have a complete hold on
"people of faith," neither does the cable audience have a hold of
"the smart people" while network tv serves
"the dumb people." (Remember this the next time someone starts screaming about the '
dumbing down' of the CBC.)
What I'm saying is that the fight between
Cable and
Broadcast shows is way more about
branding than about the
shows themselves. We just happen to be at a historical moment where the explosion in viewing choices and the technologies challenging TV for viewer/citizen attention combine in such a way that - the brand is ever-more important. Men of a certain age will watch
Spike and
Cartoon Network and nothing else -- unless you give them the show that brings them to you. Then, having brought them, you have to want to keep them and work at it.
I’m fine with both types of TV, by the way. I’ve written one miniseries that aimed for the "cable kind of feel" and I’ve gladly written episodes of the more populist network tv show. (I think the show I’m currently working on is a really good
cheeseburger. I’m not sure that’s the opinion of
everyone involved, but then again, it’s easier for me to say that because,
hello –
cheeseburgers are delicious.)Which brings me to the other side of the TV branding discussion,
Canadian flava.See, all that data and all that money down in the USA has a
very focusing effect. It’s all about the
Benjamins, honey. And if putting a program that’s off-brand costs you X dollars, well, then that’s a branding driven X-dollar limo to the ash heap for that show.
But
none of the Canadian networks – in their
original programming – are driven by money. Not exactly. Not completely. Not really.
For
CTV and
Global, let’s face it, Canadian programming is a
loss leader. They make their
gelt entirely on
those simulcasted American shows. They
grudgingly do what Canadian programming they
have to do. But that’s not where they make the
dosh. And in a world where the brand was less important, that was fine.
The
CBC has a
different problem. Seeing as they’re funded a
little bit by advertising and a
lot by you and me, they have a whole mandate under the Broadcasting Act they have to fulfill. They have to reflect Canada. That’s why everybody fights about the CBC – because everyone has an idea of what they should be doing that would better fulfill those rather vague terms. Of course, they also can’t
simsub, and they (during the regular season, at least)
don’t rely on American programming in prime time.
What else drives the networks? Well, something that also plays in the USA (but not as big as money.)
Ego.How Ego Can Wreck a Brand
Citytv was a local Toronto brand that took the superstation mentality and ran with it long before
Ted Turner thought to do the same thing. From the news to the promos to the
very character of the station, Citytv looked like nothing else in the world.
It ran magazine shows like
FT or
Movie Television that eschewed chirpy v/o and polished film look, for “authentic,” “handheld” and “street level.” (Also: cheap.)
But even before Citytv founder
Moses Znaimer was slowly forced out, things started to change. The parent company,
CHUM, wanted to be more of a
player. They wanted a more
corporate look. Instead of
“A City tv production,” (a brand that had some funky history) shows started being tagged by
“CHUM Television.” (a brand that had none.) And the slice of life people-in-the-city promos were replaced by flashier graphics, similar brand and promo elements. Lot more shooting on film. Lot less heart.
The people then in charge “
upscaled the look” of the station. When acquisitions of other stations in other cities caused them to become rebranded
Citytv’s, they went for a
unified look – promos that used to be charming and idiosyncratic became…
just like other stations. They brought in the
same news consultants selling the same snake oil they’d sold all over the USA –
weather porn, action news-style stuff. They lost what was special about the place, and added a whole wack of
Vice Presidents. The ratings went down. There wasn't anything special anymore. No mythos, no heart. I remember in the ten years I taught University -- at the beginning it was the best students saying, "
how do I get into Citytv?" and by the
end... the ones asking were no longer the best, the brightest, or even the
hippest. They'd found
other places to go. Hubris and a desire to be a mini-network bled out what was once charming and special about the place.
Now the Citytv’s belong to
Rogers, CHUM the corporation is no more (most of it having been absorbed into
CTV Globemedia) and though viewers might not know the word
“brand” in this context, most would probably agree that the stations that
Rogers bought just weren’t the special things they’d been maybe fifteen years ago.
So, as much as we can, when we take a look at the state of the
Canadian Broadcast Brands, what do we see?
CBCCBC identified a problem and a strategy. The problem was that
nobody under 50 was watching. (That's a problem for
most of TV, but when your funding comes from the
Government, it's a much bigger problem -- it allows them to cut you and say you're not relevant.) The strategy it decided on was that it needed to raise its
18-49 but
mostly its
25-54 viewing numbers. To show its relevance to Canadians, it would program a middle of the road, straight down the pike strategy of
dramas and
comedies and
information/entertainment programs that tried to have the
widest appeal possible. If you talk to
Kirstine Leyfield, as I did back in June, she's pretty
laser-clear about this. That's what they're doing. They're a year into it. And after having nothing to see on the channel for years, younger viewers are going to take a while to come back. At the very least, you have to view this as a 2 or 3 year rebuilding process.
Now,
is that the right strategy? Not for me to say. Plenty of people to argue against it. But the level of argument
against the CBC can sometimes be kneejerk and pretty childish -- every interest group wants the thing that it wants, and the worthy arguments (are they starving the news to pay for comedy and drama, and is that a good idea?) gets lost in the ridiculous or provincial (classical music is
inherently better and should be played on Radio Two all the time even if only 40 000 coast to coast ever listen)
In this example, then, the CBC is most like a U.S. network, ironically -- they are trying to please the widest possible segment of the populace, and they're pursuing a strategy to that end. Remains to be seen if it ultimately works.
CTVhas grown to super-hegemony by buying the right shows, and by buying up
other shows they didn't want to run just so competitors wouldn't get them. They also got lucky with a few homegrown shows that actually hit with an audience. They cherry picked a few cable dramas to give a taste of that kind of programming to the sched, too, with varying results --
The Sopranos did well for them, but
Dexter and
Mad Men, so far, not so much.
Now their strategy seems to be to aggressively pursue these U.S. deals for indigenous shows. It's a smart win-win, because it allows them to do what they love to do (make money by simulcasting with the U.S. networks) and put the best face on the numbers (
Flashpoint scores over a million because you get to count the people watching on
CTV PLUS those watching on
CBS!)
But these shows, these
ersatz American shows, are
never going to be loved in the USA. So long as you do shows that are *
like* the USA's but slightly...
off...that's going to get reflected in the
U.S. reviews. So you win on the
bragging rights for the money and the
eyeballs - but you're never going to get the
love.
And the success of this strategy -- and here's the funny part -- does
nothing to build your brand. The thing about
Flashpoint is that
they can put out as many pressers as they want, but now, boys -- that's a
CBS show. You win. But it doesn't help your brand. You're yoked to the USA farther than ever. And in a marketplace moving away from 'casting and toward production -- this baby step aint gonna get you to where you need to be when the floodgates really open.
GlobalI don't know. The brand seems to be
identical to
CTV, but less successful at the moment. They do better with the
E! channels -- but even there, it's really borrowed robes, innit?
Let Ego Lead You To The Brand?
Now. Remember when I talked about
ego and
branding? Here's where the other part comes into it.
Mad Men draws a million viewers in the
USA. That's a
Canadian-sized number. On
CTV, it premiered strong around 750 000, but dropped like a stone. It's drawing 200 000 or 300 000 now.
Dexter gets in that range too.
Herein lies the
number one-brand problem when it comes to Canadian networks pushing material:
They all ask for Six Feet Under, but they want it to get CSI numbers.
It's a
fundamental disconnect. A misunderstanding of the marketplace.
Those challenging, cable-like dramas are
never going to get network numbers. Which in Canada means 1 million to 3 million viewers. It's
NEVER going to happen. Ever. Ever.
Evah.But
Lordy, they
do get
respect. So it strikes me that there's an
opportunity here. Either the
CBC,
CTV, and
Global can all
lemming-like, try to place these dramas that are
American-lite, that will get put on in the summer and tepidly reviewed and worsen the problem of being
exactly the same.Or...Somebody can step up and try to be bold and say,
"we're not going to go for big number viewers on this show because who cares, that's not how we make our money. We're in the simulcast business. But we're also going to develop and air and fund only the best, most interesting, edgy or funny or scabrous dramas and comedies. They're going to win awards. They're going to get great reviews. They're going to be things that we can be proud of."Somebody can
make Six Feet Under. And promote it, and air it, and know that it might only get 200 000. But it will win Emmys and travel round the world ...
...and you might get an honest to goodness
brand out of it.
Intelligence drew just as many viewers as Mad Men & Dexter
The path has been blazed. Personal shows like
Slings & Arrows, or
Trailer Park Boys have already been noticed.
DaVinci's Inquest shows at 3am in the USA, but those who find it say,
"whoa, this is actually different." In the UK,
BBC 2 and
BBC 4 and
Channel 4 all have
vastly different brands in the public's mind based on
their original programming.
One more thing: in the context of those numbers,
CBC already did this and turned away:
Intelligence, with its faithful audience in the
250 000 range -- was,
in fact, a
cable niche show on the CBC. You could make the case that
Jpod was the same thing (I wouldn't, but hell,
you could -- and maybe if more
Jpod eps had been like the ones I saw at the end of the run, maybe I'd agree.)
But CBC has set their strategy -- they want the populist numbers. So
those are the shows to take to them. Now, would that they are wise enough to
greenlight those kinds of shows.
But
Global or
CTV could be the
F/X of Canada in
original production, while still making their
dosh in their real business -- at least until that business goes away. Realign the thinking of executives and creatives and you could wind up with good reviews, stroking of the whole ego, and shows you could actually hang a brand on.
Again, all it takes is someone to be
bold.
In Canad..
oh
shit.